WHAT IS YOUR RETURN POLICY?

Please refer to our Return Policy for detailed information on our return process.

HOW DO I DETERMINE MY SIZE?

All our sizes are either according to the German Size Table or the size description provided. If you have any specific sizing questions or need further assistance, please don't hesitate to reach out to our customer support team.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we offer international shipping. Please check our Shipping Information for details on countries we deliver to and shipping costs.

HOW DO I TRACK MY ORDER?

We'll send you a tracking number via email once your order is shipped. In case you haven’t received the confirmation, please contact customer support team.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept various payment methods, including credit/debit cards and PayPal.

CAN I CHANGE OR CANCEL MY ORDER AFTER IT’S BEEN PLACED?

We aim to process orders quickly. If you need to change or cancel your order, please contact our customer support immediately.

HOW CAN I CONTACT YOUR CUSTOMER SUPPORT TEAM?

You can reach our customer support team via email, phone or through our website contact section. We're here to assist you with any questions or concerns.

DO YOU HAVE LOYALTY OR REWARDS PROGRAM?

Yes, we offer a loyalty program that rewards our valued customers with exclusive discounts and perks. If you subscribe to our newsletter, you will receive 10% off your order.

HOW OFTEN DO YOU RELEASE NEW COLECTIONS?

We regularly introduce new collections to stay up-to-date with the latest fashion trends. Keep an eye on our website or INSTAGRAM for updates and sign up for our newsletter for notifications.

CAN I RETURN SALE ITEMS?

Unfortunately, we don’t provide a return option for sale items. All sales of discounted items are final. However, we do offer the option to exchange a sale item for a voucher. Please contact our support team if you have any questions.

WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR INCORRECT ITEM?

If you received a damaged or incorrect item, please contact our customer support immediately. We will assist you in resolving the issue.